Allegiant: streamlining claims with Signable

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Allegiant is a claims management company that helps customers across the UK make claims in areas ranging from car finance and insurance write-offs to scam and fraud. Operating across a variety of sectors, each with its own processes, tools, and requirements, means automation is a top priority. With a team of around 30 and growing fast, Allegiant recognised the need for a solution that could deliver efficient, streamlined services across every type of claim.

The challenge: manual processes slowing things down

Before adopting Signable, some Allegiant workflows required as many as 10–15 people to complete. These processes were slow, resource-heavy, and pulled staff away from other priorities. The business briefly trialled two popular eSignature solutions, but syncing them with their own systems and website proved challenging, and one platform’s reliance on HTML amendments made the experience clunky. They knew they needed a simpler, more flexible solution – one that could integrate seamlessly without adding unnecessary complexity.

The turning point: finding a system that could keep up

In 2020, Allegiant switched to Signable and integrated it into a bespoke onboarding journey – enabling customers to sign documents quickly online without the need for physical interaction. Working alongside Formstack, the setup uses conditional logic and custom formatting to deliver a smooth, user-friendly signing process from start to finish.

Today, Signable is woven into every part of the business, supporting everything from car finance claims to tax claims that require higher levels of compliance.

Streamlining operations: automation at the core

The combination of Signable’s API, Embedded Signing, and Advanced Electronic Signatures (AES) has transformed Allegiant’s document process. By integrating Signable with their CRM and other third-party platforms, they use automated workflows and deluge scripting to prioritise and send document packs without manual effort.

This streamlined setup means Allegiant can:

• Onboard customers automatically, removing the need for manual intervention.
• Update documents instantly to stay compliant with changing regulations.
• Manage sudden spikes in leads without slowing down or missing opportunities.

The features that make the biggest difference

For Allegiant, Signable’s flexibility is key. The API enables deep integration with their systems, Embedded Signing keeps customers in one smooth journey, and AES ensures sensitive tax claims are processed securely.

The introduction of Advanced Electronic Signatures was a pivotal moment. Jason worked closely with the Signable team to demonstrate how AES could be used in practice, and those conversations directly shaped the development of the feature.

Thanks to this integration, Allegiant sees fewer dropped leads, faster turnaround times, and a consistent customer experience – no matter which product the customer is engaging with.

Support that’s quick, clear, and reliable

Before using Signable, Allegiant considered developing their own eSignature platform, but ultimately chose Signable for its cost-effectiveness, efficiency, and ease of implementation. Jason praises the support team’s responsiveness and clear communication, noting how quickly issues are resolved and how easy it is to get answers when needed:

The result: scaling without the admin overload

What started as a tool for online signing has become a core part of Allegiant’s operation. With Signable embedded in every journey, time-consuming, manual processes have been replaced by a lean, automated system that can flex to meet demand.

Now, Allegiant can grow confidently – staying compliant, delivering a fast, seamless experience for customers, and doing it all without adding to the admin load.