Signable eSignatures FAQ

What to know more about Signable’s eSignature software? Below you’ll find all the answers to frequently asked questions and more information about how eSignatures can help your business.

What is Signable?

Signable is simple eSignature software that makes it easier to send documents to be electronically signed. It can speed up your workflow, save your business money, and help you to become more sustainable.

Why should my company use eSignatures?

Instead of sending out physical documents to be signed and waiting to get them back, with eSignatures you can get signed documents in moments. eSignatures are legally binding, and you’ll have a full audit trail to track the signing process. Using eSignatures can streamline your processes, save time, and improve your sign rate.

Are electronic signatures legally binding?

Yes, eSignatures are legally binding. In the UK, electronic signatures have been accepted since the introduction of the Electronic Communications Act of 2000 and the eSign act of 2000.

The 2016 eIDAS regulation provides a consistent framework for secure electronic identification and verification across the European Union. Since leaving the EU, the UK has replicated the eIDAS legislations, so the same regulations for electronic documents and signatures are applied. Supplementing the eIDAS regulation, the UK Law Commission states that:

Electronic signatures can be used to execute documents, including where there is a statutory requirement for a signature. This means that, in most cases, electronic signatures can be used as a viable alternative to handwritten ones.

The USA has the Uniform Electronic Transactions Act (UETA) that has been in place since 1999.

Can I use electronic signatures if I live outside of the UK, USA or the EU?

Yes, electronic signatures can be used in a number of countries outside of the UK, USA, and EU. There are different laws and regulations depending on where in the world you are, so we’ve put together this global eSignature legality guide. This should cover the laws and requirements for eSignatures and give you an understanding of how online signing works in each country.

Can I send documents to be eSigned from anywhere at any time? 

Yes, you can upload your documents to be signed anywhere and any time that you have an internet connection. Once they’re uploaded you can send them out to be signed whenever you want to wherever you want in the world.

Does Signable offer a plan to fit my organisation?

Signable offers a number of plans, based on the number of document envelopes you need to send out each month. Plus, all our plans include an unlimited number of users at no additional cost.

Our monthly plans are completely flexible, with no long term commitment – so you can easily switch plans and upgrade as your business grows. We also offer annual plans, which gives you two months for free.

And, if you’re a smaller business or only need to use eSignatures every now and then, we have a Pay As You Go option.

Take a look at our plans page to find the best one for your organisation.

What are the benefits of an annual plan with Signable?

If you sign up for a year on one of our annual eSignature plans you’ll save money as you’ll get one month for free. You will also get access to the full year allowance of envelopes as soon as you sign up to an annual plan – meaning you can use them to send documents out whenever you need them rather than waiting for your allowance to reset each month.

What customer support does Signable offer?

We offer outstanding customer support – you can contact our Customer Success team via email, phone or livechat and they’ll always be happy to help with any questions. We also have an extensive help section that covers everything you need to know about getting started with Signable and making the most out of the platform.

How secure is the Signable platform?

Signable has SSL encryption security standards in place on every page, and we offer two-factor authentication to log into your account. You can also add passwords to the documents that you send out to be signed.

Our software is also compliant with the latest eSignatures laws in the UK, EU, USA and other countries around the world.

Does Signable provide audit trails?

Yes, once everyone has signed their required parts of the document(s) you will receive a full audit trail detailing every step of the signing process.

While the document is still in progress you can keep track of its status and who has and hasn’t signed it through the Signable platform. You can also send reminders when needed to help you get your documents signed.

Can I save templates in Signable?

Yes, when you’ve uploaded a document to Signable, you can save it as a template so that you can reuse it as often as you want. You’ll then be able to edit and send out templates when you need them. The documents and envelopes that you’ve already sent out will also be stored in your Signable account so you can review them whenever you want.

What does Signable integrate with?

Signable integrates seamlessly with the tools and apps that you’re already using. These integrations include Google Drive, Dropbox, Zapier and Make. By using Signable’s integrations with Zapier and Make, you can connect our eSignature platform with hundreds of different apps in a few clicks.

Does Signable have an API?

Yes, Signable has an API, which is free to access for all customers on a monthly or annual plan. The Signable API allows you to integrate eSignatures into your existing systems or CRM – making it easier than ever to streamline your workflows.

What support do you offer for the API?

You can find everything you need to know about the Signable API in the developer section of our website.

Is it easy to start using Signable?

Whatever your level of experience with eSignatures is, Signable is quick and easy to set up and you’ll be able to start sending out documents to be signed in a matter of minutes. The platform is designed to be as user-friendly as possible, and will help make your business more efficient.

What type of documents can I upload to Signable?

You can upload a number of different document formats to Signable including PDFs, Word Documents, and Excel Spreadsheets. When you’ve uploaded a document you can save it as a template to edit and reuse in the future.

Can I try using Signable for eSignatures?

You can find out how easy Signable is to use by taking our free 14-day trial. Simply fill in your details below (don’t worry – no payment deals required) and you’ll be up and running and sending documents in minutes!

How does Signable work if I have multiple parties signing a document?

When you’re setting up your envelopes to send out documents for signing you can choose your signing sequence: One-at-a-time signing or All-at-once signing.

One-at-a-time signing is a linear signing process that allows you decide the order that parties will receive and sign a document. All-at-once signing allows a document to be signed by all parties in any order without dependencies.

Can I do bulk sends?

Yes! Our bulk sends feature allows you to send out multiple envelopes to multiple recipients in one go. This makes it quick and easy to send out as many documents as you need. Bulk sends is available on Medium Business and higher plans.

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