From Paperwork to Progress: Sedgemoor’s Digital Transformation
Who was Sedgemoor District Council?
Sedgemoor District Council, which is now part of Somerset Council following local government reorganisation, was a small, rural district council in Somerset. The council had a highly successful Housing Advice Team, dedicated to helping tenants and landlords with housing issues across both the private and social housing sectors.
Notable projects during its time as Sedgemoor District Council included initiatives such as the Local Pantry, the signing of the EcoFlex Statement for the Climate, and contributing towards Somerset’s 2030 goal to become carbon neutral.
The challenge: Adapting to remote work
During 2020, like many organisations, much of Sedgemoor’s workforce was operating remotely. This made traditional, paper-based processes, such as signing contracts, approving documentation, and evidencing activity, increasingly difficult for local authorities.
The solution: Going digital with Signable
With mounting pressure from both the public and central government, Sedgemoor needed a quick and reliable digital solution. Their teams required secure access to electronic signatures while working from home, leading them to choose Signable.
As a UK-based provider, Signable offered everything from fast local support to compliance with UK, EU and US eSign legislation, along with enhanced security for sensitive ‘consent to share’ forms.
Implementation: Streamlining housing documentation
Given the high volume of housing-related documents the council handled, implementing Signable significantly streamlined document management and reduced processing time.
“Signable has meant we use less paper, and processes are faster and more streamlined.”
The result: Efficiency, sustainability, and simplicity
Sedgemoor District Council’s commitment to environmental sustainability meant that reducing paper use was a major advantage. The move to electronic signatures directly supported their carbon-neutral goals for 2030.
Overall, Sedgemoor found that adopting Signable transformed their document processes for the better.
“A huge amount of paper and ink has been saved and therefore there are great environmental benefits.”
Customer experience: Support that delivers
During implementation, the only issue the team encountered was that all email notifications were initially directed to one team member. With guidance from our Customer Success Team, this was quickly resolved, ensuring the whole team could efficiently manage their digital documents.
“A quick call to Signable’s support desk and our issue was sorted in seconds.”
Continuing the partnership
Following the transition of Sedgemoor District Council into Somerset Council, we’re proud to continue supporting the newly formed authority with their electronic signing needs. The commitment to efficient, secure, and environmentally conscious document processes remains just as strong today, and we’re delighted to be part of their ongoing digital journey.